Consulting Facilitation & Training
OUR SERVICES
Surgo offers four categories of services:
(1) Consulting, (2) Facilitation, (3) Employee Training Programs, and (4) Diverse Executive Search.
CONSULTING SERVICES
In our society, this is a period of deep social and demographic change. Make no mistake, when the dust settles, your customers, employees, and local communities will have certain expectations of you, and meeting those expectations will require that you have a demographic strategy. We can help you understand what those new expectations are, and what kinds of organizational changes might be instituted in order to best position you for long-term success and simultaneously bolster your brand.
FACILITATION
We can drive the ideative process necessary to identify the most prudent and impactful ways to respond to the radically changing expectations of your customers, employees, and local communities. Once senior leadership has signed off on the specific operational and/or behavioral changes to be made, we can help you forge consensus and understanding throughout your company through our facilitation and mediation services. We can skillfully facilitate the difficult conversations that are often necessary to forge consensus.
TRAINING PROGRAMS
Change is difficult for people, and we have found that organizational change causes employees stress and anxiety. Training gives them new skills and understanding, and it bolsters their sense of control. We offer training in over twenty substantive areas—including Diversity, Inclusion & Implicit Bias; How to Leverage Emotional Intelligence in the Workplace; Managing Change; Managing Workplace Conflict; Creative Thinking; and How to Work With People From Other Cultures and Backgrounds.
OUR SERVICES
HOW WE WORK
We are in the organizational transformation business, and our work is divided into four categories: (1) Consulting, (2) Facilitation, (3) Employee Training Programs, and (4) Diverse Executive Search.
Consulting
Our work with clients typically begins with consulting. This generally includes goal-setting, problem-solving, strategy, process design, and sometimes ideation. Generally, with our assistance and guidance, decisions are made by the client’s senior management as to what specific measures should be taken to address the problem(s) at issue. We then help the client design an appropriate process for deploying the chosen strategies and for making the necessary changes. This work may include assisting with internal an/or external communication(s)—including crisis communication(s).
Facilitation
Most often, we find that in order for the organizational changes to be effective, such changes, and the reasoning behind them, must be both understood and embraced by employees. However, disruption and change are stressful to employees, and they can easily lead to internal conflict, reluctance, fear, confusion, and to employees simply feeling overwhelmed. We can skillfully facilitate important and/or difficult internal conversations amongst employees, or we can mediate specific internal disputes. Through these processes, we forge understanding and consensus, and we resolve conflict and miscommunication.
Employee Training
Organizational evolution requires that employees regularly enhance their knowledge and update their skills so that they can remain effective in a rapidly changing environment—thus we are called upon to offer cutting-edge training and development programs.
Diverse Executive Search
Organizational evolution requires that companies increasingly reflect the diversity of the communities that they serve and in which they reside. Companies must also reflect the changing values of both their customers and employees. Importantly, studies from the likes of McKinsey & Company as well a Harvard Business School have consistently shown that companies that are diverse at the top perform better financially than their marketplace peers/competitors that lack such diversity. Finally, studies have consistently demonstrated that design thinking, which is arguably the most effective approach to organizational decision-making and product/service development, is completely dependent upon the diversity of the people on the design team. We believe that searches for diverse executives have the highest likelihood of success when a combination of DEI expertise and deep contacts in minority communities is paired with an extensive background in executive search and a track record of success in the search business.
This is how Consulting, Facilitation, Employee Training, and Diverse Executive Search fit together at Surgo.