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OUR SERVICES

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Surgo offers three categories of services:
(1) Consulting and Advisory Services,
(2) Facilitation, and (3) Employee Training and Development Programs.

CONSULTING AND
ADVISORY SERVICES

We understand that leadership teams and boards sometimes need guidance and/or support in executing their plans. To that end, we offer both project-based consulting services as well as longer term, relationship-based advisory services.

 
FACILITATION

We can help you procure buy-in and forge consensus around plans for organizational change through our facilitation and mediation services. We can skillfully manage the difficult in-house conversations that are a necessary part of change.


TRAINING PROGRAMS

We offer training in over twenty substantive areas—including How to Leverage Emotional Intelligence in the Workplace; Managing Change; Managing Workplace Conflict; Creative Thinking; and How to Re-Energize Yourself in a Draining World.

OUR SERVICES

HOW WE WORK

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We are in the organizational transformation business, and our work is divided into three categories: (1) Consulting/Advisory, (2) Facilitation, and (3) Employee Training Programs.

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Consulting/Advisory 

Our work with clients typically begins with consulting. This generally includes goal-setting, problem-solving, strategy, process design, and sometimes ideation. Generally, with our assistance and guidance, decisions are made by the client’s senior management as to what specific measures should be taken to address the problem(s) at issue.  We then help the client design an appropriate process for deploying the chosen strategies and for making the necessary changes.  This work may include assisting with internal an/or external communication(s)—including crisis communication(s).

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Facilitation

Most often, we find that in order for the organizational changes to be effective, such changes, and the reasoning behind them, must be both understood and embraced by employees.  However, disruption and change are stressful to employees, and they can easily lead to internal conflict, reluctance, fear, confusion, and to employees simply feeling overwhelmed.  We can skillfully facilitate important and/or difficult internal conversations amongst employees, or we can mediate specific internal disputes.  Through these processes, we forge understanding and consensus, and we resolve conflict and miscommunication.

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Employee Training

Organizational evolution requires that employees regularly enhance their knowledge and update their skills so that they can remain effective in a rapidly changing environment—thus we are called upon to offer cutting-edge training and development programs. â€‹

 

This is how Consulting/Advisory, Facilitation, and Employee Training fit together at Surgo.

CLIENT TESTIMONIALS

"Stephen stepped in to help my senior leadership team at an extremely critical juncture. We were preparing for an Executive Director transition, adding a Vice President role and working to ensure the team had the skill sets, experience, and trust in each other to move the organization through this change in a healthy and supportive manner. He tackled big issues, trained new skill sets, drove personal accountability, and created next steps that our new leaders can use to continue to build on the progress the team has enjoyed while working with Stephen and his team at Surgo. I consider him a trusted peer, friend, and would love to work with him again!"

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